FREE DELIVERY WITH ALL ORDERS | MINIMUM SPEND £50

Online

STEP 1

Browse & Shop

Simply head to our online shop and add the required items to your basket, once you have finished, proceed to the checkout page.

We require a £50 minimum order to receive free nationwide delivery. All orders under £50 will be charged £5.50 for delivery.

Orders must be received a minimum of 48 hours in advance of delivery date.

If you have any issues with your account or your order, please call our team on  01749 830138 between 9am to 5pm, Monday to Friday. If your query falls over the weekend, please email shop@jonthorners.co.uk and we’ll get back to you as soon as we’re back in on Monday morning.

STEP 2

Select Delivery Date

Deliveries are made between 7am and 8pm Tuesday to Friday.

You can select your preferred delivery date at checkout.

We deliver throughout mainland Britain. (Delivery is not available to the Scottish Highlands and Islands, Northern Ireland, The Isle of Man, The Isle of Wight, The Scilly Isles and the Channel Islands)

STEP 3

Delivery Day

On the day of your delivery, you will receive an email informing you of a two hour window within which your order will be delivered.

You will receive your delivery via DPD which is sent in specialist packaging designed to keep goods chilled.

STEP 4

Farm Shop Products Direct To Your Door

Enjoy your products by the use by dates specified on the packaging.

Many of our products can be frozen as per instructions on the packaging.

If you need any additional information, please contact us here.

FAQ’s

Can I amend my order?
Yes, you can amend you order up to 48 hours before the scheduled delivery date, please contact one of the Thorner’s Delivered team.

Can I cancel my order?
If you need to cancel your order, you can do this up till 48 hours before it has been dispatched. You can do this by contacting one of the Thorner’s Delivered team.

Will I receive substitutes?

We will always try to provide you with the items you have selected, however due to us producing fresh items for your order, occasionally we will need to make substitutions when certain items aren’t available. We will always substitute for an item as similar to what you have ordered as possible. If you are not happy with your substitute, hand back to your delivery driver and we will issue a refund.

Can I change my delivery date?
Yes, you can extend you delivery date up until your order has been dispatched which is usually 48 hours before. You can do this by contacting one of the Thorner’s Delivered team.

How do I edit my information?
You can edit your information via your account. Simply login and amend your address, contact information and payment details. This is located in the top right corner with the ‘person’ icon next to the search button. Please do also notify us if there has been any change to your delivery information as your postage label is generated 24 hours before dispatch.

Can I provide delivery instructions?
If you have a specific direction you wish to add, along with passcodes for apartment blocks or gates, you can provide this in the additional information section at checkout.

How do I add a coupon?
To add a coupon, simply add the code into the coupon section on the payment screen and click apply.

I need help placing an order
If you need assistance placing an order, one of our friendly Thorner’s Delivered team is on hand between 9am and 5pm, Monday to Friday to assist you and answer any queries you may have.

How will I know my order has gone through?
You will receive an email receipt to confirm your order, please check your junk folder if you do not receive an email within an hour.

In Store

Where is the Farm Shop located?
The Farm Shop is located in Pylle, just outside Shepton Mallet. Use postcode BA4 6TA. Free parking is provided onsite and disabled spaces are available.

Is there wheelchair access?
Yes, The Farm Shop is easily accessible to wheelchair users via any of the front doors. There is a small ramp to access the main entrance.

Are there toilets in store?
Yes, there are disabled toilets located in the Restaurant which is to the left of the entrance of the Farm Shop available to use for all customers.

What Coronavirus measures are in place?
In order to keep our shoppers safe, we have introduced sanitizing stations at the front of the store and provide sanitized baskets and trolleys for all customers. We also insist visitors adhere to government guidelines and wear face coverings in store. We also ask customers to keep up to 2m apart when around the store or when at the checkout. We have installed screens at our checkouts along with implementing regular handwashing for all of our colleagues.

What products are available?
At the Farm Shop we stock a variety of locally sourced products along with our own butchery, pastries and ready meals. Visit our online shop to see a selection of the range.

The Restaurant

Where is the Restaurant located?
The Restaurant is located in Pylle, just outside Shepton Mallet. Use postcode BA4 6TA. Free parking is provided onsite and disabled spaces are available.

Is there wheelchair access?
Yes, The Restaurant is easily accessible to wheelchair users. There is a small ramp to access the main entrance. Due to limited space, it is advised you book your table in advance

Are their toilets at the Restaurant?
Yes, there are disabled toilets located to the right of the entrance to the restaurant.

What Coronavirus measures are in place?
In order to keep our guests safe, we have introduced sanitizing stations at the front of the Restaurant. We also insist visitors adhere to government guidelines and wear face coverings unless seated at your table. We will be operating table service and will provide sanitized cutlery and menu once you are seated. We also ask customers to keep up to 2m apart when around the Restaurant or when at the checkout. We have installed screens at our checkouts along with implementing regular handwashing for all of our colleagues.

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