Online

How do I place an order?
Simply head to our online shop and add the required items to your basket, once you have finished, proceed to the checkout page. You will need to create an account in order to place an order. This is due to some items being exclusive to local postcodes only.

Can I amend my order?
Yes, you can amend you order up to 48 hours before the scheduled delivery date, please contact one of the home shopping team.

Can I cancel my order?
If you need to cancel your order, you can do this anytime up to when the order has been dispatched. You can do this by contacting one of the home shopping team.

Can I change my delivery date?
Yes, you can extend you delivery date up until your order has been dispatched which is usually 48 hours before. You can do this by contacting one of the home shopping team

How do I edit my information?
You can edit your information via your account. Simply login and amend your address, contact information and payment details. This is located in the top right corner with the ‘person’ icon next to the search button.

Can I provide delivery instructions?
If you have a specific direction you wish to add, along with passcodes for apartment blocks or gates, you can provide this in the additional information section at checkout.

How do I add a coupon?
To add a coupon, simply add the code into the coupon section on the payment screen and click apply.

I need help placing an order
If you need assistance placing an order, one of our friendly home shopping team is on hand between 9am and 5pm, Monday to Friday to assist you and answer any queries you may have.

How will I know my order has gone through?
You will receive a email receipt to confirm your order, please check your junk folder if you do not receive an email within an hour.

In Store

Where is the Farm Shop located?
The Farm Shop is located in Pylle, just outside Shepton Mallet. Use postcode BA4 6TA. Free parking is provided onsite and disabled spaces are available.

Is there wheelchair access?
Yes, The Farm Shop is easily accessible to wheelchair users via any of the front doors. There is a small ramp to access the main entrance.

Are there toilets in store?
Yes, there are disabled toilets located in the Restaurant which is to the left of the entrance of the Farm Shop available to use for all customers.

What Coronavirus measures are in place?
In order to keep our shoppers safe, we have introduced sanitizing stations at the front of the store and provide sanitized baskets and trolleys for all customers. We also insist visitors adhere to government guidelines and wear face coverings in store. We also ask customers to keep up to 2m apart when around the store or when at the checkout. We have installed screens at our checkouts along with implementing regular handwashing for all of our colleagues.

What products are available?
At the Farm Shop we stock a variety of locally sourced products along with our own butchery, pastries and ready meals. Visit our online shop to see a selection of the range.

The Restaurant

Where is the Restaurant located?
The Restaurant is located in Pylle, just outside Shepton Mallet. Use postcode BA4 6TA. Free parking is provided onsite and disabled spaces are available.

Is there wheelchair access?
Yes, The Restaurant is easily accessible to wheelchair users. There is a small ramp to access the main entrance. Due to limited space, it is advised you book your table in advance

Are their toilets at the Restaurant?
Yes, there are disabled toilets located to the right of the entrance to the restaurant.

What Coronavirus measures are in place?
In order to keep our guests safe, we have introduced sanitizing stations at the front of the Restaurant. We also insist visitors adhere to government guidelines and wear face coverings unless seated at your table. We will be operating table service and will provide sanitized cutlery and menu once you are seated. We also ask customers to keep up to 2m apart when around the Restaurant or when at the checkout. We have installed screens at our checkouts along with implementing regular handwashing for all of our colleagues.

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